Terms of Use

1. About these terms

These Terms of Use describe the rules for using rhicreationsbymaite.com, operated by RHI Creations by Maite (“we,” “us,” or “our”), and the general framework for inquiries and custom cake orders.

Please read these terms before submitting an inquiry or booking. Where we ask you to accept these terms, your affirmative acceptance forms part of your agreement with us. Browsing the website or submitting an inquiry does not itself purchase a cake or reserve an event date.

Your accepted written quote, invoice terms, or order agreement provides the specific details for your purchase. If those agreed details conflict with these general terms, the order-specific agreement controls for that order, subject to applicable law. Nothing here limits consumer rights that cannot lawfully be waived.

2. Eligibility & website use

You must be at least 18 and legally able to enter into a contract to place an order. A parent or guardian must arrange orders for minors. If you act for another person or organization, you must have authority to do so.

Please provide accurate contact and event information and use the website lawfully. You may not attempt unauthorized access, interfere with website security or operation, transmit malicious code or spam, impersonate someone, submit fraudulent requests, or use our content in a way that infringes another person’s rights.

We may restrict access when reasonably necessary to address misuse or protect the website. Restricting website access does not remove obligations we already owe under an accepted order.

3. Designs & website information

Our website presents cake inspiration, design options, and general service information. Images or descriptions labeled as concepts or illustrations are inspiration examples and do not represent completed customer orders. Starting prices and serving estimates are guides; your written quote confirms the design, size, servings, and price offered for your event.

Custom cakes are handmade. Small differences in color, placement, texture, and decorative details may occur, and screen settings can affect how colors appear. Inspiration photographs help communicate a style but do not guarantee an exact reproduction. Material design changes or substitutions require your agreement.

We aim to keep information accurate. If we discover a material error affecting a quote or order, we will contact you to discuss a correction and your options. A website correction does not automatically change an accepted order or authorize an additional charge.

4. Inquiries & booking

An inquiry, automated acknowledgment, consultation, or discussion of a date is not a booking confirmation. An order is booked when we provide written acceptance and you complete the acceptance and payment steps specified in your written quote or order agreement.

Before accepting, review the event date, pickup or delivery arrangements, spelling, design, flavors, serving estimate, dietary requests, and price. Tell us promptly about any correction. Availability, production capacity, and the feasibility of your requested design must be confirmed before booking.

If we cannot accept your proposed order after receiving a payment for it, we will return that payment. Keep a copy of your accepted quote and related communications.

5. Pricing & payments

Prices are stated in U.S. dollars unless expressly indicated otherwise. Your written quote identifies the agreed price and any applicable taxes, delivery, setup, rental, or other charges before you commit.

Any required deposit, balance due date, payment method, quote expiration, and consequences of a missed payment must be disclosed in your order agreement. These website terms do not establish a standard deposit percentage or declare all payments nonrefundable.

Use a payment method you are authorized to use. Third-party payment services may have separate terms. Contact us if you believe a charge is incorrect. Nothing in these terms restricts lawful payment-dispute, chargeback, or refund rights.

6. Changes, cancellations & refunds

Send change, postponement, or cancellation requests through our contact channels as soon as possible and obtain written acknowledgment. A requested change becomes part of your order only after we confirm it and you accept any revised price or arrangements.

Change deadlines, cancellation charges, deposit treatment, and refund eligibility are governed by the terms disclosed and accepted for your particular order and by applicable law. We do not impose an undisclosed cancellation fee through this page. If your agreement is silent, we will discuss the request with you and handle it consistently with applicable law.

If we cancel and cannot provide the agreed cake or services, we will offer a mutually acceptable alternative or refund amounts paid for the unprovided items or services. An alternative requires your agreement. This does not limit any other remedy available by law.

For an order concern, please contact us promptly with your order details and, if helpful, photographs. Prompt contact helps us investigate and find a solution; it does not create a shortened legal claim deadline or waive your rights.

7. Allergies & food safety

Tell us about food allergies or dietary restrictions before booking. Ingredients and preparation conditions vary by product. Ask us to confirm the ingredients and whether we can safely accommodate your specific request before you order or serve the cake.

Do not assume a product is free from an allergen because the allergen is not visible or listed in a general website description. A request for an ingredient to be omitted does not establish that a product is free from cross-contact. We will tell you if we cannot accommodate a request.

Follow the storage, transport, display, and serving instructions supplied with your order. Remove any non-edible supports, wires, toppers, flowers, or other decorations we identify before serving. Share relevant ingredient and handling information with your venue and anyone serving the cake.

This section does not waive our duties relating to food safety, accurate product information, or an expressly agreed dietary requirement.

8. Pickup, delivery & cake care

Your order agreement confirms whether pickup, delivery, or setup is included, along with the location, timing, and charges. Provide accurate access instructions and a reachable event contact. Let us know about venue restrictions, stairs, parking, or other conditions that could affect delivery or setup.

For pickup, arrange a suitable vehicle and follow the handling instructions we provide. For delivery, ensure the agreed recipient is available and the display area is stable and appropriate for the cake. Heat, direct sunlight, humidity, movement, and unsuitable storage can affect a cake’s condition.

Please inspect the cake at handoff and report visible concerns when reasonably possible. Handoff or inspection does not waive claims about hidden defects or other legal rights. Responsibility for later damage depends on its cause, the agreed arrangements, and applicable law.

Any cake stand or equipment rental requires separate written terms identifying the items, return arrangements, and agreed charges. This page does not create an automatic replacement fee.

9. Your materials & our content

Our original website text, branding, photographs, and other content are owned by us or used with permission. You may view and save reasonable portions for personal planning and share links to our pages. Other uses require permission unless permitted by law.

You retain ownership of materials you send us. You grant us permission to use them only as reasonably necessary to evaluate, design, and fulfill your requested order, including working with necessary service providers. Please share only materials you are authorized to use. We may decline a request that appears to infringe another person’s rights.

Sending a photograph, testimonial, or event detail does not give us permission to publish it for marketing. We seek separate permission for that use.

Nothing in these terms prohibits or penalizes honest reviews or requires you to transfer ownership of your review content.

10. Communications & privacy

We use the contact details you provide to respond to your request and coordinate your order. When we both agree to transact electronically, written quotes, approvals, and confirmations may be exchanged electronically. Keep copies for your records.

Accepting these terms does not enroll you in promotional email, SMS, or WhatsApp messages. Promotional messaging requires a separate choice where consent is required, and marketing consent is not a condition of purchase.

If you enroll in an SMS program, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact us below. We honor other reasonable revocation requests as required by law. Carriers are not liable for delayed or undelivered messages. Tell us if your number changes so we can update our records.

Our Privacy Policy explains how we handle personal information and communication preferences. You may also contact us with privacy questions.

11. Third-party services

Links or features may take you to WhatsApp, Instagram, payment providers, or other independently operated services. Their terms and privacy notices apply to your use of those services. We do not control their availability or independent conduct.

A link does not guarantee a third party’s products or information. Using a third-party service does not relieve us of obligations we owe you under your order agreement or applicable law.

12. Availability & responsibility

We take reasonable care in operating the website, but do not promise uninterrupted access or error-free information. If a website problem prevents you from sending a time-sensitive request, please call us.

Severe weather, power outages, transportation interruptions, or other events outside reasonable control may affect performance. If an event affects your order, we will contact you as soon as reasonably practicable to discuss available alternatives, rescheduling, or refunds under your agreement and applicable law. This provision does not automatically permit us to retain payment for an unfulfilled order.

Each party remains responsible for its own acts and omissions as provided by law. These terms do not exclude liability for fraud, intentional misconduct, gross negligence, or any liability that cannot lawfully be excluded. They do not disclaim food-safety obligations or override express commitments made in an accepted order.

13. Florida law & disputes

Florida law and applicable federal law govern these terms, except where mandatory consumer protections or other applicable law require otherwise.

If a problem arises, we encourage you to contact us so we can try to resolve it. Contacting us is not a prerequisite to exercising a legal right, filing a complaint, or meeting a legal deadline.

These terms do not require binding arbitration or waive your right to bring an eligible claim in small claims court, participate in a legally available class action, or contact a consumer protection agency. Any court proceeding must be brought in a court with proper jurisdiction and venue under applicable law.

14. Updates & general terms

We may update these terms and will identify the new version by its updated date. Changes apply prospectively and do not change an already accepted order without the agreement required by law. Where renewed acceptance or additional notice is required, we will obtain it or provide it.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not itself waive it. These terms and any accepted order-specific agreement describe the relevant agreement, without excluding representations or rights that applicable law protects.