Your questions,
thoughtfully answered.

Start with a design you love in our Wedding Collection. Share your event date, approximate guest count, venue, and the look you have in mind. Maite can then discuss the details and prepare a personalized quote.

Yes—our collection is a starting point for discussing your cake. You can request changes to the colors, floral details, size, and overall look. Explore The Ivory Bloom and tell us what you would like to personalize. We’ll confirm what is possible and include the agreed details in your quote.

Absolutely. Send the photos along with the details you like most, such as the color palette, shape, texture, or flowers. Inspiration helps us understand your vision; handmade cakes may vary from a reference image. We’ll confirm the design with you before booking.

The wedding collection currently includes illustrative design concepts. Images, names, serving options, and starting prices are inspiration guides. Maite will confirm the actual design, available options, and pricing for your event before you commit.

Yes. Tell us about your birthday, anniversary, or other celebration and the cake you have in mind. We’ll discuss whether we can accommodate your request and confirm availability before you book.

Send us your approximate guest count and let us know whether the cake will be the main dessert or part of a larger dessert table. Serving counts depend on the cake’s dimensions and portion sizes. We’ll confirm the serving estimate for your chosen design in your quote.

Ask us for the current flavor and filling options when you inquire. We’ll discuss the combinations available for your design and confirm your selections in the order details.

Please tell us about any allergies or dietary restrictions before booking. Ingredient availability and preparation conditions vary, so each request needs to be reviewed. An ingredient being omitted does not guarantee that a cake is free from cross-contact. We’ll confirm whether we can accommodate your specific request before you order.

Contact us to ask about current tasting options for your event. Availability, format, and any cost will be confirmed directly before anything is arranged.

Pricing depends on the size, design, decorative details, and other requirements of your order. The collection’s “From” prices are illustrative starting points. Your personalized written quote will confirm the cake price and any applicable taxes, delivery, setup, or other charges.

Reach out as soon as you know your event date, especially for a wedding or a detailed custom design. Availability depends on the date and the scope of your cake. If your celebration is coming up soon, contact us and we’ll let you know whether we can accommodate it.

Use our contact form or send us a WhatsApp message. Include your event date, guest count, venue or location, design inspiration, and approximate budget. Mention any dietary requests so we can review them from the beginning.

No. An inquiry, automated reply, or consultation does not reserve a date. Your booking is confirmed when we provide written acceptance and you complete the acceptance and payment steps specified in your quote or order agreement.

Any required deposit, accepted payment methods, and balance due date will be stated in your written quote or order agreement. Review those details before accepting so you know exactly what is required to confirm your booking.

Contact us as soon as possible and ask for written acknowledgment. Changes depend on timing, availability, and the work involved. Any revised price or arrangements must be agreed before the change is confirmed. Cancellation charges, deposit treatment, and refund eligibility follow the terms accepted for your particular order and applicable law.

Share your venue address and event timing when requesting a quote. We’ll confirm whether delivery and setup are available for that location and design, along with any charges. Delivery is included only when it is listed in your accepted order details.

Ask about pickup when planning your order. We’ll confirm whether it is suitable for your chosen cake and agree on a time and location. Follow the transport instructions provided with your order and arrange a suitable vehicle.

Follow the specific care instructions supplied with your cake, since storage and display needs depend on its ingredients and design. Tell us if you are planning an outdoor celebration so we can discuss the conditions. Make sure anyone handling or serving the cake receives the instructions too.

Some designs may include non-edible supports, toppers, wires, flowers, or other decorative elements. We’ll identify any items that need to be removed before serving. Share that information with your venue or whoever will cut the cake.

Please contact us promptly at (786) 391-9023 with your name, event date, and a description of the concern. Photographs can help us understand what happened. We’ll review the details and discuss the available next steps with you.